Hi, here is some helpful info on some migration tools that will work:
https://www.idrive.com/e2/data-migration
We would recommend flexify.io
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Looks to me like iDrive is still slower than the competition from what I can see using their own speed test. That has been true for well over 10 years now and was still true when I last tried iDrive two months ago. iDrive’s gonna have to do better than this to get my attention.
It has been a hard experience to copy some Wasabi buckets to idrive e2. The copy starts but in the middle of the process errors like the ones below occur (different buckets, different storages):
Copying snapshot ******* at revision 193
Copying snapshot ******* at revision 194
Copying snapshot ******* at revision 195
Copying snapshot ******* at revision 196
Listing chunks/
^[OPFailed to list the directory chunks/: SerializationError: failed to unmarshal error message
status code: 502, request id: , host id:
caused by: UnmarshalError: failed to unmarshal error message
00000000 3c 68 74 6d 6c 3e 0d 0a 3c 68 65 61 64 3e 3c 74 |<html>..<head><t|
00000010 69 74 6c 65 3e 35 30 32 20 42 61 64 20 47 61 74 |itle>502 Bad Gat|
00000020 65 77 61 79 3c 2f 74 69 74 6c 65 3e 3c 2f 68 65 |eway</title></he|
00000030 61 64 3e 0d 0a 3c 62 6f 64 79 3e 0d 0a 3c 63 65 |ad>..<body>..<ce|
00000040 6e 74 65 72 3e 3c 68 31 3e 35 30 32 20 42 61 64 |nter><h1>502 Bad|
00000050 20 47 61 74 65 77 61 79 3c 2f 68 31 3e 3c 2f 63 | Gateway</h1></c|
00000060 65 6e 74 65 72 3e 0d 0a 3c 68 72 3e 3c 63 65 6e |enter>..<hr><cen|
00000070 74 65 72 3e 6e 67 69 6e 78 3c 2f 63 65 6e 74 65 |ter>nginx</cente|
00000080 72 3e 0d 0a 3c 2f 62 6f 64 79 3e 0d 0a 3c 2f 68 |r>..</body>..</h|
00000090 74 6d 6c 3e 0d 0a |tml>..|
caused by: expected element type <Error> but have <html>
Copying snapshot ******* at revision 93
Copying snapshot ******* at revision 94
Listing chunks/
Failed to list the directory chunks/: SerializationError: failed to unmarshal error message
status code: 502, request id: , host id:
caused by: UnmarshalError: failed to unmarshal error message
00000000 3c 68 74 6d 6c 3e 0d 0a 3c 68 65 61 64 3e 3c 74 |<html>..<head><t|
00000010 69 74 6c 65 3e 35 30 32 20 42 61 64 20 47 61 74 |itle>502 Bad Gat|
00000020 65 77 61 79 3c 2f 74 69 74 6c 65 3e 3c 2f 68 65 |eway</title></he|
00000030 61 64 3e 0d 0a 3c 62 6f 64 79 3e 0d 0a 3c 63 65 |ad>..<body>..<ce|
00000040 6e 74 65 72 3e 3c 68 31 3e 35 30 32 20 42 61 64 |nter><h1>502 Bad|
00000050 20 47 61 74 65 77 61 79 3c 2f 68 31 3e 3c 2f 63 | Gateway</h1></c|
00000060 65 6e 74 65 72 3e 0d 0a 3c 68 72 3e 3c 63 65 6e |enter>..<hr><cen|
00000070 74 65 72 3e 6e 67 69 6e 78 3c 2f 63 65 6e 74 65 |ter>nginx</cente|
00000080 72 3e 0d 0a 3c 2f 62 6f 64 79 3e 0d 0a 3c 2f 68 |r>..</body>..</h|
00000090 74 6d 6c 3e 0d 0a |tml>..|
caused by: expected element type <Error> but have <html>
Sometimes the process of chunks copying starts, but it stops in the middle with this error:
Failed to upload the chunk 864b1..................6bbed4b: SignatureDoesNotMatch: The request signature we calculated does not match the signature you provided. Check your key and signing method.
status code: 403, request id: 16F7205CC0408171, host id:
I was able to copy a bucket with a set of snapshots, and when running check to verify that everything is ok, the first time it worked, but the second time:
2022-06-10 13:36:05.683 INFO SNAPSHOT_CHECK Listing all chunks
2022-06-10 13:36:05.683 TRACE LIST_FILES Listing chunks/
2022-06-10 13:48:09.022 ERROR LIST_FILES Failed to list the directory chunks/: SerializationError: failed to unmarshal error message
status code: 502, request id: , host id:
caused by: UnmarshalError: failed to unmarshal error message
00000000 3c 68 74 6d 6c 3e 0d 0a 3c 68 65 61 64 3e 3c 74 |<html>..<head><t|
00000010 69 74 6c 65 3e 35 30 32 20 42 61 64 20 47 61 74 |itle>502 Bad Gat|
00000020 65 77 61 79 3c 2f 74 69 74 6c 65 3e 3c 2f 68 65 |eway</title></he|
00000030 61 64 3e 0d 0a 3c 62 6f 64 79 3e 0d 0a 3c 63 65 |ad>..<body>..<ce|
00000040 6e 74 65 72 3e 3c 68 31 3e 35 30 32 20 42 61 64 |nter><h1>502 Bad|
00000050 20 47 61 74 65 77 61 79 3c 2f 68 31 3e 3c 2f 63 | Gateway</h1></c|
00000060 65 6e 74 65 72 3e 0d 0a 3c 68 72 3e 3c 63 65 6e |enter>..<hr><cen|
00000070 74 65 72 3e 6e 67 69 6e 78 3c 2f 63 65 6e 74 65 |ter>nginx</cente|
00000080 72 3e 0d 0a 3c 2f 62 6f 64 79 3e 0d 0a 3c 2f 68 |r>..</body>..</h|
00000090 74 6d 6c 3e 0d 0a |tml>..|
caused by: expected element type <Error> but have <html>
Yes, I noticed the nginx there in the middle of the returned HTML…
Note: all this on 3 different machines, two VMs and one “physical”.
I’m starting to think if idrive e2 is reliable to store my backups… 
2 Likes
This will probably be ignored… and i know the reasons why it is the way it is… but whilst your offer prices are pretty sensational, the fact that they are only valid on a yearly subscription rules me out… there’s no way in today’s (and likely the coming future) climate that i could commit to paying $200 in one foul swoop in a years time for 5TB of storage…
If i were to purchase 5TB at $20 now… in a years time could i switch that to monthly billing?
Regarding the errors reported above, a support ticket was opened that day. There goes a week with no response, let alone a solution. For my part idrive is ruled out as trusted storage.
3 Likes
Hi, our support team will reach out to you
Were you able to resolve these errors? I’m also receiving occasional ERROR UPLOAD_CHUNK / SignatureDoesNotMatch errors that disrupt the backup. The Backblaze B2 service works without any problems.
Nope, I just gave up.
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Thanks! I’m still waiting to hear back from support, but it seems likely the e2 service is not quite ready yet.
2 Likes
I also tried it and got several errors, so I decided to stick with B2. The pricing is too close to justify the additional risk of going to a solution that is giving me (us) issues with something as crucial as my backup data.
Just needed to note that iDrive has “fixed” their speedtest after being proven wrong about being faster than the competition. Looks to me like they altered their speedtest so that their EU-based server in Ireland is now competing only against US-based competitor servers, all of whom also operate EU servers…
Really?
2 Likes
Thanks! I’m still waiting to hear back from support, but it seems likely the e2 service is not quite ready yet.
Indeed, not ready yet. I’m experiencing major performance issues listing buckets with 55K objects.
Support also leaves a lot to be desired, filed a ticket a month ago and no reply beyond the generic ack that the ticket was received. Tried to talk to them in chat all I get is “our engineers will get back to you”.
@IDrive any comments?
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This is how iDrive has been for 15 years. They’ve made zero efforts to improve any of the primary issues identified by customers over that time. Still slow, still error prone, still clunky, still terrible customer support… since day one.
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As suggested in another topic, I gave them another chance, and…
INFO STORAGE_SET Storage set to s3://e2@********.idrivee*****.com/*********
TRACE CONFIG_ITERATIONS Using 16384 iterations for key derivation
INFO SNAPSHOT_CHECK Listing all chunks
TRACE LIST_FILES Listing chunks/
ERROR LIST_FILES Failed to list the directory chunks/: Service Unavailable: Server down for maintenance
Little IDrive OT:
I also tried it, so far with Synology Hyper Backup
Bucket (in Ireland) have 24K objects/500GB and no error/warning so far.
So, in the context of the experiences here, I’m quite surprised why I don’t have random failures as well. Error when listing files should be pretty universal?
I don’t get errors and the backups verify OK so far. But it’s super slow, listing the bucket can take from a few minutes to a good 40 minutes!!
The UI is also buggy, every time I refresh the dashboard, the used space and number of objects changes, even after days of not touching any data.
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Moderator: please remove Fast from this thread’s subject. It’s a lie!
I mean I doubt it can be slower than gdrive 
At least google drive is always available. When it comes to backup, I prefer availability over speed.