Backup failure with no error message

Support
,
#1

Hello,

Since yesterday all my backup on a specific directory failed without error. It seems the backup command never ends, but I’m not sure as I’m using Web-UI and not the direct command.
The log are here, but there is nothing…

Running backup command from C:\Users\XXXXX/.duplicacy-web/repositories/localhost/1 to back up F:/Protected
Options: [-log backup -storage BackupDuplicacyLocal -stats]
2019-04-18 09:20:58.024 INFO REPOSITORY_SET Repository set to F:/Protected
2019-04-18 09:20:58.026 INFO STORAGE_SET Storage set to E:/Duplicacy
2019-04-18 09:20:58.409 INFO BACKUP_START Last backup at revision 481 found
2019-04-18 09:20:58.409 INFO BACKUP_INDEXING Indexing F:\Protected

And it never ends in the WebUI
Is there any other logs I could check ?

#2

If you don’t see any messages after the BACKUP_INDEXING line, it means Duplicacy is still listing the source directory. Is F: a network share?

#3

This an USB Key. Usually this took around 5-10 minutes. Here I have left more than 3 hours before reset.

#4

Run these commands in a DOS prompt:

cd C:\Users\XXXXX/.duplicacy-web/repositories/localhost/1
..\..\..\bin\duplicacy_win_x64_2.1.2 -d backup

The -d option will print out more detailed debug info that can tell what is wrong.

#6

The commands in the DOS windows works fine and with webUI this is also OK now… Fine for me, but we will have to wait to understand why it wasn’t working during the past 3 days…

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