Duplicacy never completes, can't restore

Support
#1

So I have created a single directory with the files I wish to backup, have pointed my duplicacy at my b2 bucket and let it run for the last week. The first day, I was notified that I had hit my daily storage cap (10G). I confirmed that duplicacy was still running, that it had shown an error, and it was continuing to attempt so I left it to run.

A week later, the backup hasn’t completed. I’m mystified at what I’m seeing:

  1. I can’t enable “Enable Volume Shadow Copy”

  2. While the backup has been running for a week, when I go to the “Restore” tab and press “List revisions” or “List FIles”, absolutely nothing is displayed.

  3. My B2 bucket has a folder called “chunks” with only 10.1G in it. None of those files are newer than 9/5.

  4. My B2 data cap say I’ve exceeded 10G for today, and I have been receiving warnings daily as well.

  5. The original directory has ~38G in it - it should be finishing or finished.

So it appears that it’s using the bandwidth but not actually uploading anything??

And it’s uploading it in a way where it can’t restore or list what has been backed up?

Can anyone clue me in to what’s going on here? I’m feeling very underwhelmed.

#2

Duplicacy should have handled the cap error more gracefully, but in my understanding a daily storage cap of 10G doesn’t mean you can upload 10G every day. Rather, 10G is the hard limit on the total size of all your files that you can you store there. Therefore, you may need to increase this limit for Duplicacy to work properly.

#3

I ended up concluding that.

What about items #1, #2 above? If I can’t get access to the files I’ve uploaded, it will be pointless to use Duplicacy for backup.

If I correct the cap issue, will it completely start over or only add missing files?

#4

You need to run Duplicacy as administrator to enable “Volume Shadow Copy”. Be sure to first exit the current running instance by clicking the system tray icon and selecting ‘Quit’.

After the first backup finishes, you will be able to the backup under the “Restore” table.

And yes, when the backup restart, it will skip all chunks that are already in your B2 storage.

#5

Oddly enough on Windows 10 when I quit and reload as administrator it forgets the settings for the backup. (ie repository name, backup location). When I quit and load without administrator the settings reappear.

#6

When run as administrator, the settings are read from HKLM/Software/Duplicacy. Otherwise, the settings are read from HKCU/Software/Duplicacy.