Duplicacy service cannot find credentials. No issues when running backup from console

Support
#1

Hello,
I’ve noticed that one of my backup sets hasn’t been connecting properly to my storage server. This only happens when the backup is triggered by the Duplicacy service. When I open up a console into my root repository folder, I can backup with no issues.

I have another backup set that is triggered by the Duplicacy service that is running without issue.

What do you recommend to resolve this strange issue? Thanks

Latest logs:

2018-06-17 20:01:02.197 INFO STORAGE_SET Storage set to s3://us-east-1@s3.wasabisys.com/HIDDEN
2018-06-17 20:01:02.201 INFO PASSWORD_MISSING s3_id is not found in Keychain/Keyring
2018-06-17 20:01:02.202 INFO PASSWORD_MISSING s3_secret is not found in Keychain/Keyring
2018-06-17 20:01:02.204 INFO PASSWORD_MISSING password is not found in Keychain/Keyring
2018-06-17 20:01:02.204 ERROR STORAGE_CONFIG Failed to download the configuration file from the storage: EmptyStaticCreds: static credentials are empty
[20:01:02] D: Backup operation returned an error:
ERROR Failed to download the configuration file from the storage: EmptyStaticCreds: static credentials are empty
#2

Try to re-configure the storage and enter those credentials again. One reason this could happen is that you initialized the storage using the CLI version which created a keyring file that can only be accessed by the same user.

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#3

I’ve tried to reconfigure the storage from the GUI again (ran as Administrator) and I’m still experiencing the issue. Could you provide your recommended step-by-step instructions to re-configure the storage? Thanks

2018-08-05 14:00:00.370 INFO STORAGE_SET Storage set to wasabi://us-east-1@s3.wasabisys.com/[[REMOVED]]
2018-08-05 14:00:00.463 INFO PASSWORD_MISSING wasabi_key is not found in Keychain/Keyring
2018-08-05 14:00:00.466 INFO PASSWORD_MISSING wasabi_secret is not found in Keychain/Keyring
2018-08-05 14:00:00.471 INFO PASSWORD_MISSING password is not found in Keychain/Keyring
2018-08-05 14:00:00.471 ERROR STORAGE_CONFIG Failed to download the configuration file from the storage: EmptyStaticCreds: static credentials are empty
[14:00:00] D: Backup operation returned an error:
ERROR Failed to download the configuration file from the storage: EmptyStaticCreds: static credentials are empty
#4

Did you click the storage select button and follow the steps to enter all passwords/credentials again? Can you start a new DOS window under the local system account (download psexec and run psexec -i -s cmd.exe) and run the CLI in that DOS window (maybe duplicacy list -reset-passwords to reenter passwords/credentials)?

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