Failed to load files specified in the snapshot

Support
#1

I’m using the CLI version, and have noticed that my backup is now giving an error:

Failed to load files specified in the snapshot backup-kharik at revision 329: invalid character ‘\x00’ after object key:value pair

I tried deleting my local cache, but it didn’t help. I was previously using CLI version 2.2.3, but after updating to 2.7.2 I get the same result.

Running “duplicacy check” gives no errors, even for the last snapshot (329) that the error message mentions. I’m currently running “duplicacy check -chunks” but that won’t finish for several hours yet.

What does the error message mean? Is there something locally causing it that I can remove or correct?

Edit: I’m running this on Linux (x64) if that matters.

#2

Does duplicacy cat -r 329 report any error?

#3

Thanks for the reply. For now, I got around the issue by pruning the snapshot (prune -r 329 -exhaustive -exclusive). After that, backup successfully created a new snapshot.

#4

This finally occurred again, exact same error, with snapshot 401. I tried your suggestion, cat -r 401 showed me the same error as I get when attempting the backup.

For lack of a better idea, I pruned the bad snapshot as before.

Is there any further understanding on what can cause this, and how to avoid it?

#5

If the storage is not encrypted, I believe a corrupted file can cause this error. If the storage is encrypted, then you would get a decryption error instead.

I believe if you check the content of the cached copy in .duplicacy/cache it may have some clue of what caused that.