1.) Does Duplicacy do a bare-metal restore/Image-based backups and restore?
2.) Is there professional technical support provided by Duplicacy in case we buy the web GUI based licenses?
I can only answer the first question. No, Duplicacy doesn’t do image-based backup. It’s for backing up files.
There is, however, a version of Duplicacy for VMs, called Vertical Backup, if you happen to have ESXi hosts.
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With commercial licenses you can submit private tickets rather than public posts. If you want something that is currently not implemented then you can email me or send me a PM via this forum.
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