License invalid due to blocked public IP address

Support License
#1

I believe it’s because my public IP address was blocked recently (possibly a few weeks ago) from Acrosync’s servers. I am unable to reach duplicacy.com as well.

However it only works after using a VPN service.
It’d be impractical for me to be using the VPN service for the scheduled backups every time.

Is there a work around for this issue?
Is the license validity checking done at every backup?
I don’t really mind using the VPN to check in if it’s done weekly.

Thank you.

P.S. Unable to use the “Create a new ticket” button in the customer page, since it’s not functional for me.

#2

We don’t block ip addresses. But duplicacy.com is hosted on Google App Engine and Google may block your ip address. Can you PM me your ip address?

The license check happens once a month so if you check in weekly via VPN it should be fine.

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#3

Thank you for the prompt response.
I"ve sent you the PM.

When you said the license check happens once a month, does it start counting from the last time of a successful backup, or is there any other manual way of checking in?

#4

I’ll create a second license server that you should be able to connect to.

2 Likes
#5

Thanks, but it’s too much of a hassle.
I can easily check in once a month using VPN.

1 Like