I believe it’s because my public IP address was blocked recently (possibly a few weeks ago) from Acrosync’s servers. I am unable to reach duplicacy.com as well.
However it only works after using a VPN service.
It’d be impractical for me to be using the VPN service for the scheduled backups every time.
Is there a work around for this issue?
Is the license validity checking done at every backup?
I don’t really mind using the VPN to check in if it’s done weekly.
P.S. Unable to use the “Create a new ticket” button in the customer page, since it’s not functional for me.