I renewed my personal license through the website. The license that I renewed had already expired, though. Now, it still shows expired and entering the license in the GUI results in an error stating that it has already expired. My credit card was charged, however. Not sure what the next step, but from reviewing the forum, it looks like something may need to be adjusted on the license server side. Any help would be appreciated.
Thanks.
Your license expired more than a year ago so after a one year renewal it is still expired (our licensing system adds time to the previous expiration date rather than the current time). I can manually adjust the expiration date for you but then your license won’t be eligible for the lifetime upgrade during our annual Black Friday sales. Please let me know if you want me to make the manual adjustment.
Got it! I will just renew again so that I am eligible for the lifetime upgrade. Thanks