License renewal pricing

Hey there,

I’m posting here as the “Create ticket” button is disabled on my customer page…

I’m trying to renew one of my license which expired 2 days ago, but it won’t take the renewal pricing when I enter the license key as code…

It does work for one of the unexpired license, so I’m assuming it’s because it checks the expiry date; perhaps it would be a good idea to add a grace period of a couple of weeks, for people like me who forget about their emails :-p

Did you try entering the unexpired license code as the promo code?

I tried renewing the expired one and one that’ll expire in a month or so in one order using the code for the unexpired one; it showed me the right prices but when I continued complained about an invalid code…

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Ah, but I tried renewing just the expired one using the code from a nonexpired one, and that seems to have worked…

Thank you for the excellent tip :smiley:

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