Maximum backoff reached

Support
#1

ERROR Failed to Configure the storage: Maximum backoff reached

Random job failures due to unknown certificate authority
#2

Can you turn on the Verbose logging option, try it again, and then post the logs here?

#3 
23:12:49.000    Command: duplicacy -background -log -d info -repository "C:\Users\Aloha" "b2://Andrew”
23:12:49.938    Reading the environment variable DUPLICACY_B2_ID
23:12:49.938    Reading the environment variable DUPLICACY_B2_KEY
23:12:51.250    The storage has not been initialized
23:12:52.000    Command: duplicacy -background -log -d init ALOHA "b2://Andrew”
23:12:52.095    Reading the environment variable DUPLICACY_B2_ID
23:12:52.095    Reading the environment variable DUPLICACY_B2_KEY
23:12:53.745    URL request 'https://pod-000-1041-02.backblaze.com/b2api/v1/b2_upload_file/2568b8213d5e79405bc9051b/c001_v0001041_t0005' returned an error: Post https://pod-000-1041-02.backblaze.com/b2api/v1/b2_upload_file/2568b8213d5e79405bc9051b/c001_v0001041_t0005: x509: certificate signed by unknown authority
23:12:55.083    URL request 'https://pod-000-1041-16.backblaze.com/b2api/v1/b2_upload_file/2568b8213d5e79405bc9051b/c001_v0001041_t0057' returned an error: Post https://pod-000-1041-16.backblaze.com/b2api/v1/b2_upload_file/2568b8213d5e79405bc9051b/c001_v0001041_t0057: x509: certificate signed by unknown authority
23:12:57.481    URL request 'https://pod-000-1042-13.backblaze.com/b2api/v1/b2_upload_file/2568b8213d5e79405bc9051b/c001_v0001042_t0057' returned an error: Post https://pod-000-1042-13.backblaze.com/b2api/v1/b2_upload_file/2568b8213d5e79405bc9051b/c001_v0001042_t0057: x509: certificate signed by unknown authority
23:13:01.852    URL request 'https://pod-000-1013-15.backblaze.com/b2api/v1/b2_upload_file/2568b8213d5e79405bc9051b/c001_v0001013_t0029' returned an error: Post https://pod-000-1013-15.backblaze.com/b2api/v1/b2_upload_file/2568b8213d5e79405bc9051b/c001_v0001013_t0029: x509: certificate signed by unknown authority
23:13:10.261    URL request 'https://pod-000-1041-15.backblaze.com/b2api/v1/b2_upload_file/2568b8213d5e79405bc9051b/c001_v0001041_t0022' returned an error: Post https://pod-000-1041-15.backblaze.com/b2api/v1/b2_upload_file/2568b8213d5e79405bc9051b/c001_v0001041_t0022: x509: certificate signed by unknown authority
23:13:26.584    URL request 'https://pod-000-1039-10.backblaze.com/b2api/v1/b2_upload_file/2568b8213d5e79405bc9051b/c001_v0001039_t0059' returned an error: Post https://pod-000-1039-10.backblaze.com/b2api/v1/b2_upload_file/2568b8213d5e79405bc9051b/c001_v0001039_t0059: x509: certificate signed by unknown authority
23:13:59.406    URL request 'https://pod-000-1042-17.backblaze.com/b2api/v1/b2_upload_file/2568b8213d5e79405bc9051b/c001_v0001042_t0019' returned an error: Post https://pod-000-1042-17.backblaze.com/b2api/v1/b2_upload_file/2568b8213d5e79405bc9051b/c001_v0001042_t0019: x509: certificate signed by unknown authority
23:15:08.635    URL request 'https://pod-000-1042-15.backblaze.com/b2api/v1/b2_upload_file/2568b8213d5e79405bc9051b/c001_v0001042_t0009' returned an error: Post https://pod-000-1042-15.backblaze.com/b2api/v1/b2_upload_file/2568b8213d5e79405bc9051b/c001_v0001042_t0009: x509: certificate signed by unknown authority
#4

This has something to do with the root certificates on your machine. What OS are you running and has it been recently updated?

#5

Windows 7 Pro and it runs updates every day.

#6

Their SSL certificate is signed by Go Daddy Root Certificate Authority - G2. Can you run certmgr.msc to see if this certificate is included in the trusted root certificates?

#7

Yes it is.

#8

Make sure that root certificate is enabled for Server Authentication. On my Windows machine once I disabled that I got the exact same error x509: certificate signed by unknown authority.

#9

Where would I find that option at?

#11

It’s enabled same error.

#12

Do you happen to have an https proxy or a firewall that blocks that certificate? Can you try open this url in Chrome: https://pod-000-1041-02.backblaze.com/b2api/v1/b2_upload_file/2568b8213d5e79405bc9051b/c001_v0001041_t0005? If the certificate works it should give you something like:

{
  "code": "method_not_allowed",
  "message": "Only POST is supported, not GET",
  "status": 405
}

If you’re using IE, it won’t give your this message because of the 405 status code.

#13

Firewall was blocking it, it’s working now. Thank you for the help.

#14

Thanks for reporting back. Let me know if the backup works.