Promo code invalid when renewing expired license

Hi,

My personal license expired a few days ago. I didn’t receive a reminder email. When I try to renew the license using the expired license as a promo code, the promo code is flagged as invalid.

How can I renew my expired license please?

Thank you.

You can renew your license without any promo code at the regular price. The license code as promo code can only be used for buying/renewing additional licenses.

Thank you for responding. I misunderstood. Now all sorted. Great product and support - thank you!