Restore from remote storage - no backup found

Support
#1

Hi,

My server melted down and I’ve reinstalled Duplicacy and connected to my storage to restore. However, the UI indicates “No backups found on this storage”. When I look at the storage I see the /chunks folder and the config file.

Question: How do I restore the files from the remote location to my new local setup?

Output from my check:
Running check command from /cache/localhost/all
Options: [-log check -storage media -a -a -tabular]
2023-10-14 13:18:11.513 INFO STORAGE_SET Storage set to s3://wnam@xxxxxxxxxxxxxx71c7.r2.cloudflarestorage.com/media
2023-10-14 13:18:11.989 INFO SNAPSHOT_CHECK Listing all chunks
2023-10-14 13:18:15.142 INFO SNAPSHOT_CHECK 0 snapshots and 0 revisions
2023-10-14 13:18:15.143 INFO SNAPSHOT_CHECK Total chunk size is 42,821M in 8825 chunks
2023-10-14 13:18:15.143 INFO SNAPSHOT_CHECK

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#2

It seems like Duplicacy isn’t detecting your backups on the new setup even though the chunks and config files are present. Here’s some things to restore your files:

Steps to Restore:

  1. Check Repository ID:
    Ensure your repository ID matches what was used in the original setup. Use the same ID when running the init command.

  2. Manually List Snapshots:
    Check if the snapshots are in the correct folder structure (snapshots/<repository_id>). If not, there might be an issue with the directory structure.

  3. Reinitialize with Correct ID:
    Reinitialize the storage with the correct repository ID:

    duplicacy init <repository_id> <storage_url>

  4. Restore Command:
    Run the restore command specifying the correct snapshot ID:

    duplicacy restore -r <revision_number>

If these steps don’t resolve the issue, double-check your storage path and configuration.

Hope this helps! You might be wondering, do I work here? No, but I did stay at a Holiday Inn Express last night.