Trying to buy a 2nd license but can't reset duplicacy password

So, just 2 months ago i was able to login to my Duplicacy website account - after resetting my password there -

and now it seems like the password i remembered is not working, and when i submit a “forgot password” form - i am getting no email (also tried to sign up with it, as a sanity test, and was told it already exists).

can anyone help with this?

I’ll PM you the email address you used for the purchase.