Initialize my storage? QNAP+pCloud, can't make this to work

Support
#1

So I came to duplicacy because my QNAP came with the software in the “App store” so I figure will be a good option but dumb me I already purchased the 5 years subscription which looks like is going to be a donation for nothing because I really cant figure this out.

It works when I make local backups but after add pCloud as storage as Webdav it keeps itching about “Storage Initialization”

Running backup command from /share/CACHEDEV5_DATA/.qpkg/Duplicacy/.duplicacy-web/repositories/localhost/1 to back up /share/homes/user
Options: [-log backup -storage pCloud -stats]
2023-03-13 19:31:44.920 INFO REPOSITORY_SET Repository set to /share/homes/Yary
2023-03-13 19:31:44.920 INFO STORAGE_SET Storage set to webdav://my.account@my.email@webdav.pcloud.com/1-MASTER-BACKUP
2023-03-13 19:31:45.423 ERROR STORAGE_NOT_CONFIGURED The storage has not been initialized
The storage has not been initialized.

I have been looking EVERYWHERE for something about initialization, I even zoomed out my browser as I read in another topic and even then with my 42" monitor I cant find anything.

UPDATE: While I was writing this post it started doing a test backup I setup after used Safari browser on my Mac, I cancel it, tried a real one and failed again, same results. Tried the test backup again and now is failing. Is this software that unstable? or how I can force that “Initialization thing”

I will appreciate any help because this is quite frustrating, I was using Duplicati but decided to jump to this one and it feels like I made a huge mistake.

Version 1.4.2

#2

Hi, last Duplicacy Web Edition is 1.7.2 and CLI 3.1.0.

I think the best is to start with last version.

#3

Also, pcloud’s WebDAV is terrible. Also, pcloud in general is terrible.

Storage not initialized usually means :d: can’t read config file off the storage. Run your backup with -d flag for debug, you will see more information on the issue.

#4

Thanks to point that out, by QNAP im running the latest version, go figure. I will have to find how to force an external installation and which version I need for the NAS, I assume .deb.

Im also going to try installing the software on my computer and see what happens

#5

Interesting, not sure how I can run the backup with -d as I don’t have a command line, I have the GUI that the NAS presents.

I know is pcloud is not the best but I already have a 4TB lifetime storage which every time I check nobody can beat plus get in to a subscription will be quite pricey for at least 4tb. This is just personal/home user, no business.

#6

@gchen releases QNAP .qpkg packages, see Duplicacy Web Edition 1.7.2 releases

You put -d under Global Options for a backup in the GUI.

#7

Thanks for your help sevimo.

I was finally able to update the NAS to the latest version and after rebooted the NAS, deleted the storage and backup jobs and redo them again this is what I get in the logs:

Running backup command from /share/CACHEDEV5_DATA/.qpkg/Duplicacy/.duplicacy-web/repositories/localhost/0 to back up /share/homes/Yary
Options: [-log -d backup -storage pCloud -threads 4 -stats]
2023-03-14 20:18:45.042 INFO REPOSITORY_SET Repository set to /share/homes/Yary
2023-03-14 20:18:45.042 INFO STORAGE_SET Storage set to webdav://myemail@pm.me@webdav.pcloud.com/1-MASTER-BACKUP
2023-03-14 20:18:45.042 DEBUG PASSWORD_ENV_VAR Reading the environment variable DUPLICACY_PCLOUD_WEBDAV_PASSWORD
2023-03-14 20:18:46.585 TRACE WEBDAV_MKDIR Can’t create directory snapshots: Moved permanently; error ignored
2023-03-14 20:18:46.638 TRACE WEBDAV_MKDIR Can’t create directory chunks: Moved permanently; error ignored
2023-03-14 20:18:46.638 DEBUG PASSWORD_ENV_VAR Reading the environment variable DUPLICACY_PCLOUD_PASSWORD
2023-03-14 20:18:46.763 TRACE CONFIG_ITERATIONS Using 16384 iterations for key derivation
2023-03-14 20:18:46.840 DEBUG STORAGE_NESTING Chunk read levels: [1], write level: 1
2023-03-14 20:18:46.846 INFO CONFIG_INFO Compression level: 100
2023-03-14 20:18:46.846 INFO CONFIG_INFO Average chunk size: 4194304
2023-03-14 20:18:46.846 INFO CONFIG_INFO Maximum chunk size: 16777216
2023-03-14 20:18:46.846 INFO CONFIG_INFO Minimum chunk size: 1048576
2023-03-14 20:18:46.846 INFO CONFIG_INFO Chunk seed: 6a6d9d2e5e9369d3c0f67f41c31ca46e5fa116d821b432492bc40d9ba3dd8c81
2023-03-14 20:18:46.846 TRACE CONFIG_INFO Hash key: 508078faea5e8a28e1ec643257603f1cd8e093a325c0c708b15226fc36a08ba4
2023-03-14 20:18:46.846 TRACE CONFIG_INFO ID key: bbc6254c0fb641c931378c2b7053d6eec93c519c14d9903c9abab2f945e3525a
2023-03-14 20:18:46.846 TRACE CONFIG_INFO File chunks are encrypted
2023-03-14 20:18:46.846 TRACE CONFIG_INFO Metadata chunks are encrypted
2023-03-14 20:18:46.847 DEBUG BACKUP_PARAMETERS top: /share/homes/Yary, quick: true, tag:
2023-03-14 20:18:46.847 TRACE SNAPSHOT_DOWNLOAD_LATEST Downloading latest revision for snapshot Homes_Yary
2023-03-14 20:18:46.847 TRACE SNAPSHOT_LIST_REVISIONS Listing revisions for snapshot Homes_Yary
2023-03-14 20:18:46.990 TRACE WEBDAV_MKDIR Can’t create directory snapshots/Homes_Yary: Moved permanently; error ignored
2023-03-14 20:18:51.117 ERROR DOWNLOAD_DECRYPT Failed to decrypt the file snapshots/Homes_Yary/1: cipher: message authentication failed
Failed to decrypt the file snapshots/Homes_Yary/1: cipher: message authentication failed

#8

I dont know if I can close this topic but I gave up with pcloud, went with iDrive and so far it looks like is working fine, time will tell. Sucks that having a lifetime storage with pcloud now I have to deal with a subscription but I figure there is not way to get this to work with pcloud when no matter you pay for the duplicacy license there is NO support and only a forum, not the best business model.