Invalid or expired license After Macos Upgrade

Support License
#1

I have been running Duplicacy version 2.7.2 on Mac OS Big Sur with now problems. I have configured Duplicacy to launch the Web GUI on computer boot-up and for all files that may not be in a user’s account home folder.

However, after upgrading to Macos Monterey, I got an ‘Invalid or Expired License’ error when running a backup. In the Web GUI under the ‘Backup’ tab, I noticed the ‘Unlicensed’ status link. To update the license, I first needed to update the host in my Duplicacy customer account (Reference: "Invalid or expired license" failure on MacOS update and https://forum.duplicacy.com/t/invalid-or-expired-license-sudden-error-message/1924.)

I updated the host name to the host returned in Terminal using ‘hostname’ command. The license link under the Web GUI backup tab shows ‘Personal’ now, but I still get an ‘Invalid or expired license’ message when running a backup.

I tried running ‘defaults delete com.acrosync.mac.duplicacy Signature’ in Terminal, but get a ‘Domain (com.acrosync.mac.duplicacy) not found’ message.

What else can I try to get past the Invalid license issue?

Update: Manually running a check or prune job from scheduled backups works, but backup jobs return the Invalid or expired license message.

#2

When you click on that link, paste activation code, and press activate – what happens? Does it register itself or still fails?

Also you may want to check duplicacy_web.log for hints of what could have happened.

Prune, check, and restore don’t require license, only backup does, this is by design

#3

Clicking on license link and pasting license appears to accept code and register.

Checking in duplicacy_web.log:

  1. Previous backup jobs that failed: ‘Failed to request a license: activate’
  2. Re-pasting license code: 'POST /activate_license 'and 'A new license has been downloaded for '.
  3. Running a backup job again from Web GUI is now running successfully.

I do not know why it now works after pasting the activation code in again (a third time). I repasted it earlier and backups still did not work. If I get any more clues, or issues, I’ll update this post.

#4

From your original post it seems you did not try to re-activate it again after fixing the hostname, if this is the case – then that’s your answer.

#5

I thought I re-activated license AFTER changing my hostname, but may not have. Thanks!